Submitting your graphic or have any technical issues with design.

Email us at artwork@ahmugs.com and include your order # on the subject line.

Customer Service

Our office hours are 9am-5pm Monday - Friday

Email us any inquiry to sales@ahmugs.com or call us at 800-675-6609

Frequently Asked Questions

When will my products arrive?

If you just ordered from us then it will take up to 24 hours to send you a proof. Once you approve we’ll que your job into our production schedule that usually takes 3-5 days to finish and allow 1-4 days for transit time.

Can I order just one item?

We have minimum sets for all of our screen printed items. The only items we sell that can be sold for One quantity is our photo products. Our minimum for screen printed items is 4-8 pcs.

Why does cost go up for lower quantities?

Screen printing requires lots of manual setup to and we are limited in machinery to produce. Keep in mind that we are still the lowest prices on the internet.

How do I customize my own product?

We can print anything you want, from a quote that you want to say, a graphic, a reference design from the internet basically whatever you want. Just make sure you understand all copyright laws that may apply when choosing us to print your graphic.

Can you print multiple colors?

Yes, we normally advise just printing simple designs on our products, but we can screen print multiple colors. We print one color at a time and we use a color registration technique when printing multiple colors. For use of photos and advance graphics can only be applied on our photo sublimation products.

Can you print around the whole or anywhere on the item?

No, we can only print within the printing guides per each item. Some items contain curves that are difficult to print on when a silk screen technique.

Can you match imprint colors?

Yes, We try our best to hand mix a color to match your desire color. It cannot be 100% exact due to the manual process of hand mixing by eye.

Do you price match?

Yes, We price match and we strive to be extremely competitive in the promotional products market. Let us know if you find better price somewhere else and we’ll be glad to match it.

What is your quality like?

We tell our manufacturers to go for A grade quality. We don't trim the quality at all within our products. We never skim off material, add fake weight, use inferior material, or even use material agents that can be potentially hazardous to your health. We check all the above to make sure we deliver a great long lasting quality for you.

Can I pick up?

No we don't allow pickups.

Can you rush the production?

Yes, We can rush a production for you. Just contact us at sales@ahmugs.com

What is a setup fee?

A setup fee is a fee that we charge to setup the printing, whether it be an artwork conversion or a silk screen template used. Just remember that customizing a product is an art project that requires real people to craft your merchandise.

Do I pay tax?

Everyone pay taxes for internet purchase if you are buying from California.

Do you accept paypal?

No, currently we do not accept paypal. Do you want us to? Email us at sales@ahmugs.com

Can you print copyright material?

Yes, If the promo good is for personal use then you are allow to print anything you want even without permission. If the item we are printing for you is for resale or profit then you’ll be required to obtain permission to use a copyright design. You will assume responsibility of the design.

CA PROP 65 

WARNING: Some materials used as decoration on these products can expose you to chemicals including lead and cadmium, which are known to the state of California to cause cancer and reproductive harm. For more information, go to www.p65warnings.ca.gov